Privacy Policy

Last Updated: 01.09.24

1. Introduction

At YourLifeSimplified.co.uk ("we," "us," "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you use our website and services.

2. Data Controller

Your Coach Ltd is the data controller responsible for your personal data collected through this website.

3. Personal Data We Collect

We may collect and process the following personal data:

- Contact Information: Name, email address, mailing address, and phone number.

- Payment Information: Credit/debit card details and transaction information.

- Account Details: Username and password if you create an account.

- Communication Data: Information provided through contact forms, emails, or other communication methods.

- Usage Data: Information about how you use our website and services.

- Marketing Preferences: Your preferences in receiving marketing communications from us.

- Session Recordings: Audio and video recordings of webinars, consultations, and coaching sessions conducted via Zoom.

Sensitive Personal Data:

- While sensitive topics may be discussed during sessions, we collect and store such data only through the session recordings. These recordings may contain personal data, including sensitive information.

4. How We Collect Personal Data

We collect personal data through:

- Account Registration: When you create an account on our website.

- Purchase Forms: When you purchase our products or services.

- Newsletter Sign-Ups: When you subscribe to our newsletters.

- Contact Forms: When you submit enquiries or feedback.

- Session Participation: When you participate in webinars, consultations, or coaching sessions via Zoom.

- Cookies and Tracking Technologies: See Section 8 for more details.

5. Purpose of Data Collection

We use your personal data for the following purposes:

- Service Delivery: To process orders, deliver digital products, schedule consultations, and conduct sessions.

- Session Recordings: To aid in note-taking and, where appropriate, to share the recording with you.

- Customer Support: To respond to your enquiries and provide assistance.

- Marketing Communications: To send you newsletters and promotional materials (with your consent).

- Transaction Processing: To process payments and prevent fraud.

- Website Improvement: To analyse usage and improve our website and services.

6. Session Recordings

- Recording of Sessions: Webinars, consultations, and coaching sessions conducted via Zoom may be recorded and stored temporarily on Zoom's cloud servers.

- Purpose of Recordings: Recordings are used to assist in completing our notes and may be shared with you when appropriate.

- Deletion of Recordings: Recordings are deleted from Zoom's cloud once they are no longer required for the above purposes.

- Consent: We will obtain your explicit consent before recording any session.

7. Marketing Communications

By providing your contact details and checking the consent box at the point of registration or purchase, you agree to receive marketing communications from us. You may withdraw your consent at any time (see Section 11).

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

- Types of Cookies Used:

- Essential Cookies: Necessary for website functionality.

- Performance Cookies: Collect information about how you use our website.

- Targeting Cookies: Used for advertising purposes.

- Third-Party Cookies: We use tracking pixels from platforms like Facebook and Instagram to measure the effectiveness of our advertising campaigns.

- Cookie Consent: By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

9. Third-Party Sharing

We may share your personal data with:

- Service Providers:

- Payment Processors: Such as Stripe or PayPal for processing transactions.

- CRM Platform: Go High Level for managing customer relationships and communications.

- Video Conferencing Services: Zoom for conducting and recording sessions.

- Analytics Providers: We may use analytics tools like Google Analytics in the future to collect usage data.

- Advertising Partners: We use tracking pixels for targeted advertising on platforms like Facebook and Instagram.

Note: These third parties may process your data outside the UK or EEA. We ensure that appropriate safeguards are in place to protect your data.

We do not sell or rent your personal data to third parties.

10. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

- Session Recordings: Stored temporarily on Zoom's cloud servers and deleted once no longer required.

- Criteria for Retention:

- Legal Obligations: To comply with legal and regulatory requirements.

- Dispute Resolution: To resolve disputes or enforce our agreements.

- Business Needs: For operational and business purposes.

11. Your Rights

Under GDPR and other applicable laws, you have the following rights:

- Access: Request a copy of the personal data we hold about you.

- Correction: Request correction of inaccurate or incomplete data.

- Deletion: Request deletion of your personal data.

- Objection: Object to processing your personal data for marketing purposes.

- Withdrawal of Consent: You can withdraw your consent for processing at any time by contacting us here.

Exercising Your Rights:

- Contact Us: Send a written request here to exercise your rights.

- Verification: We may need to verify your identity before fulfilling your request.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

- Security Measures:

- Secure Servers: We use secure servers to store your data.

- Encryption: Sensitive data such as payment information is encrypted.

- Access Controls: Restricted access to personal data to authorised personnel only.

- Third-Party Security: We rely on the security measures of our service providers like Zoom and Go High Level, who are expected to comply with GDPR and other applicable regulations.

13. International Data Transfers

While our primary data storage is located in the UK, some of our third-party service providers may process your data outside the UK or EEA.

- Zoom Data Transfers: Zoom may store recordings on servers located outside the UK or EEA. We ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

- Safeguards: We work only with third parties that provide adequate protection for your personal data.

14. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal data from individuals under the age of adulthood in their jurisdiction. If we become aware that we have collected such data, we will take steps to delete it promptly.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will become effective immediately upon posting the updated policy on our website.

- Last Updated Date: The date at the top of this document indicates when it was last revised.

- User Responsibility: It is your responsibility to review the Privacy Policy periodically for updates.

17. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

- Email: Contact Form

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.